Questions traders ask
Quick answers about Blockprint, the Trade Copier and billing.
General
Which platform do your products run on?
All our products are built for NinjaTrader 8.
Do you give investment advice?
No. We provide analytical trading software and educational information. Nothing we publish is personalized advice. See our Risk Disclosure.
Blockprint
Does Blockprint place trades for me?
No. It marks your entry on the chart, with optional recommended levels, and sends alerts. You decide whether to take each trade.
What do the four depths mean?
They set how deep a pullback you take to enter. Base is the standard entry, and each deeper level gives you a shorter stop and a shorter target.
Are the stops and targets financial advice?
No. They are recommendations produced by fixed rules. Use them at your own discretion.
Unplug Risk Reward
Does it place my entry order?
No. The drawing tool does not send entries. You place your entry the way you always do, and when it fills the tool sends the stop and targets. The optional Unplug Risk Manager panel has buy and sell buttons if you prefer to send entries from the chart.
Which account does it use?
The account selected in Chart Trader. If you change the account there, the tool follows it.
What if my position already has a stop from an ATM?
If the position already has a stop, from an ATM strategy or your own, the tool does nothing, so it does not double up.
What is the 1-on-1 coaching?
A one-on-one session to help you install, set up and learn to use the tool. It covers how the tool works, not trading advice or signals.
Trade Copier
Which Trade Copier edition do I need?
Local if all your accounts are inside one NinjaTrader. LAN if your accounts are on different PCs in the same network. Internet if a machine is outside your network. For remote machines we recommend a VPN such as Tailscale or ZeroTier instead of exposing a port.
Do the mirrored orders show in the account?
Yes. Mirrored limit and stop orders appear in each slave's DOM and Orders tab, scaled by that account's multiplier.
Is copy trading allowed on prop firm accounts?
It depends on the provider. Many restrict copy trading or require disclosure. Confirm the rules in writing with each provider before connecting a funded account.
What happens if the connection drops?
Each slave places its own stop and target at the broker, so protection stays in place if the network drops. You should still monitor your accounts while any automated tool is running.
Billing and support
Can I cancel anytime?
Yes. Cancellation stops future renewals, and your license stays active until the end of the period you paid for. See the Refund and Cancellation Policy.
How do I get help?
Use the contact page. Tell us which product you use and what you see on screen.